A brave group of intrepid Investment Analysts and Relationship Managers embarked on a pilot to explore the secrets of Design thinking.  Cynically optimistic, we embraced the tools, techniques and mindsets of the design thinker.  

We explored empathy and curiosity as sources to generate client insight and practiced these in a creative and real-life setting.  After a face-to-face immersion (2 1/2 days) and a period of co-coaching to embed learning, the results have shown a significant positive return, and the client is enthusiastic to roll out design thinking throughout the organisation.